About the role

You will be the first point of contact to answer inbound enquiries from those who need Police support for non-urgent matters. You will be extensively trained to accurately identify the specific needs of your caller, document the details and then ensure the appropriate Police response.

To learn more about what we are looking to measure in the recruitment process, please click here to view the key competencies and success profile.

About you

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:

• A passion and empathy for helping others in need,

• Great questioning and listening skills to make quick, accurate decisions,

• Ability to think on your feet; and

• Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.