FAQs

 

Here are answers to frequently asked questions about working for our centres.


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If you can’t find an answer to your question here, contact us.

What qualifications or background do I need?

There are no specific qualifications that we look for, however we look for people with a passion for the Police and the work that they do, as well as values in line with the Police’s organisational values.

Resilience is a must, along with relevant life experience and exceptional communication skills to make sure the appropriate information is being gathered from each call that you take. The way Police communicates with the public is changing, and this centre will be at the forefront of that change. Due to this we are seeking people that are agile learners, are comfortable with technology and adaptable when faced with change.

What computer skills do I need?

It is critical that you are able to type quickly. We strongly recommend you practice your typing speed.

Do I need to have a full driver licence?

It is advised that you do hold a full clean NZ driver licence.

You need to be able to get yourself to and from work across a 24/7 roster. This means you cannot rely on public transport, getting a ride to work or a restricted licence which forbids you from driving unaccompanied between the hours of 10pm - 5am.

Having your own vehicle and a full driver licence means you can confidently and independently commit to the 24/7 roster. Police are willing to consider your application without a full licence; however you must have a reliable and legal plan in place.

What citizen or residency status do I need to apply?

Applicants need to hold either a New Zealand or Australian Citizenship, or have New Zealand Permanent Residency.

What checks do you do as part of the application process?

All applicants go through the following background checks:

Criminal check

We will run an extensive criminal history check (with your consent). This includes checking you, your spouse/partner and your immediate family. Having a criminal history does not exclude you from this process, and any criminal history is considered on a case-by-case basis in light of the nature, how recent it is, and potential impact on your ability to perform this role successfully. However failure to disclose these charges up front will take you out of the process.

Credit check

For some roles, we run a credit check to see if it is clear. Any defaults, missed payments, or any debit collection issues will need to be detailed in full.

Medical check

For some roles, you will be expected to go through a medical check (given the nature of the role as outlined). This medical check looks at mental as well as physical well-being and is self-funded and can be found here.

You will be dealing with confronting issues on a daily basis. These include collecting and checking details for cases involving family harm, self-harm, violent offences and missing persons and children. Please ensure you are aware of this and any challenges you foresee working in this space before you apply.

What hours will I be working?

This role is on a rotating 24/7 shift pattern and all potential applicants need to be able to commit to work rostered shifts across a 24/7 schedule. This means that you will be working a combination of early mornings, days and nights. You will also be rostered on during Public Holidays, as well as Friday and Saturday nights. Click here to see an example roster.

What is the salary?

During the initial training period the full time equivalent salary is $49,158 (pro-rata). Upon graduation from training the salary for a full time (40 hours per week) NZ Police communicator is $56,220. If you work part time hours the salary will be pro-rata based on your hours of work.

Progression through pay bands is by annual competency service increments (CSIs).

What training will I be given?

Training is provided before you commence the role. Training is consistently delivered in all locations and differs depending on the role you have applied for. 

Non-emergency Communicator: This training has a 7-week classroom based structure and covers the following topics:

  • Police strategies, policies, and procedures

  • Customer Service e.g. how to provide service to callers that aligns with Police values

  • Technical and computer systems

  • Other relevant legislation

This training is delivered mainly face-to-face with some e-learning modules. After completing this course there is a period of on the job coaching. On completion of this course participants will be able to:

  • Model the Police Professional in line with Our Business

  • Receive requests for service

  • Respond appropriately to requests for service

  • Record information in appropriate Police systems

Emergency Communicator: This training is made up of 2 sessions per week for 3 weeks of classroom based learning and then approximately 4-weeks of *555 call-taking which occurs between the 2 classroom sessions. Each classroom block is followed by a period of on the job coaching.

The training covers the following topics:

  • Police strategies, policies, and procedures

  •  Customer Service e.g. how to provide service to callers that aligns with the Police values

  • Technical and computer systems

  • Other relevant legislation

This training is delivered mainly face-to-face with some e-learning modules. On completion of the course, participants will be able to:

  • Model the Police Professional in line with Our Business

  • Receive requests for service

  • Respond appropriately to requests for service

  • Record information in appropriate Police systems

When are the roles due to start?

When you apply, you will see the expected start date listed. We will be accepting applications for start dates beyond these as we will be expanding for the foreseeable future.

Where will I be located?

See below for our centre locations:

Auckland

Northern Communications Centre, Great North Rd,  Auckland

Harlech House, Great South Road, Otahuhu, Auckland

Wellington

Central Communications Centre, Victoria St, Wellington

Kapiti

Kāpiti Digital and Communication Centre, Ihakara Street, Paraparaumu

Christchurch

Christchurch Central Police Station,  Lichfield Street, Christchurch

What is the culture like in the centres?

Our centres are a very diverse with people from a wide range of backgrounds and experience. The Police’s organisational values of Professionalism, Respect, Integrity, commitment to Maori and the treaty, Empathy and valuing Diversity are very evident, and the communicators form a team of very hard working, and dedicated professionals.

The calls you take or information you see can at times be challenging, and in these cases you will be supported by other staff within the centre, your team leaders as well the established welfare team.

I want to be a Sworn Officer, how will being a Police Communicator help?

That is great to hear! Police is a large organisation and each division forms part of the wider Police family, however to become a sworn officer you would need to go through a separate application process. If you are looking for information about becoming a sworn Police Officer please visit www.newcops.co.nz

If you are successful in gaining a position the knowledge and skills you gain (such as how to use de-escalation tactics, internal police systems and criminal and civil law) will help you to form a good foundation for a career as a sworn officer.

Please be aware that we look for staff that will be able to commit to the centre for a minimum of 12-18 months.


If you have any other questions, please contact us.