About the role

Resolve queries and questions from the public using digital channels that align with the evolving ways people communicate today. As a skilled written communicator you’ll ascertain the need of the enquirer and then work with the local Police district, other emergency services, local government and other stakeholders to ensure the right people are aware and equipped to solve their problem.

This role has been created as the first phase in the development of this service. There will be an opportunity to test new systems and processes, analyse current approaches to service and identify opportunities for continuous improvement.

To learn more about what we are looking to measure in the recruitment process, please click here to view the key competencies and success profile.

Limited part time options per intake may be considered.

About you

It takes a special person to do this role, and Digital Customer Service Advisors come from many different backgrounds. What they all have in common is:

• A passion and empathy for helping others in need.

• Great problem solving skills to make quick, accurate decisions.

• Enjoy analysing and interpreting key information.

• Resilience and professionalism in the face of adversity.